Refund policy

Return & Refund Policy – Dropshoppy

Last Updated: July 2026

At Dropshoppy, customer satisfaction is our priority. We aim to provide quality products for your home and lifestyle needs. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return if:

  • The product is damaged, defective, or broken upon delivery.
  • You received the wrong product or incorrect item.
  • The product is missing parts or accessories.

To be eligible for a return:

  • The request must be made within 7 days of delivery.
  • The product must be unused and in original packaging.
  • Product tags, accessories, manuals, and invoice must be included.

2. Non-Returnable Items

We do not accept returns for:

  • Used or damaged products caused by customer misuse
  • Products without original packaging
  • Clearance sale or discounted products
  • Personal care or hygiene-related products (if applicable)

3. Refund Process

Once we receive and inspect the returned product:

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method used during purchase.
  • For Cash on Delivery (COD) orders, refunds may be processed through bank transfer or store credit.

4. Replacement Policy

If you receive a damaged or incorrect item:

  • We offer free replacement subject to stock availability.
  • Replacement requests must be submitted within 48 hours of delivery with product photos/video proof.

5. Order Cancellation

Orders can be cancelled:

  • Before the order is shipped – Full refund available
  • After shipment – Cancellation may not be possible

6. Return Shipping

  • If the return is due to our mistake (wrong/damaged product), Dropshoppy will cover return shipping charges.
  • For other return reasons, shipping charges may be deducted from the refund amount.

7. Refund Rejection

Refunds may be rejected if:

  • Returned product fails quality inspection
  • Product is used, damaged, or incomplete
  • Return request is made after the allowed return period

Customer Support Policy – Dropshoppy

Our support team is available to assist you with:

  • Order tracking
  • Product inquiries
  • Return & refund requests
  • Replacement requests
  • Payment-related issues
  • Shipping concerns

Contact Support

Email Support: sanjayacharyahp@gmail.com

Support Hours

Monday – Saturday
10:00 AM – 7:00 PM (IST)

We aim to respond to all customer queries within 24–48 business hours.

Thank you for shopping with Dropshoppy.
We value your trust and strive to give you the best shopping experience.